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Maggie Treviño

  • Total activity 37
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Activity overview

Latest activity by Maggie Treviño
  • Maggie Treviño created an article,

    Do you ship to military addresses/base?

    We ship with USPS. If you have been able to receive packages/mail from USPS then we can most likely ship to you too.  If shipping overseas you do need to select Priority shipping at checkout. Pleas...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Maggie Treviño created an article,

    What time do you guys open?

    Our current customer service hours are M-F 9am-4pm PST.    We don't have a physical retail store location. We currently only sell online, this is the link to our website where you can purchase prod...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Maggie Treviño created an article,

    Where is your store?

    Our Warehouse is located in the Los Angeles, California area. We don't have a physical retail store location. We currently only sell on-line, this is the link to our website where you can purchase ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Maggie Treviño created an article,

    Where is my refund?

    If you don't see your refund and its been past the 10 business days since your return was delivered please reach out to us 323.676.0834 so we can help you.    *Note: If you used your own label to r...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Maggie Treviño created an article,

    My sombrero didn't fit what can I do?

    So sorry your sombrero did not fit. We do include a hat size reducer sponge with all sombrero orders. Its about 3-4 inches long and looks kind of like a tape. ⬇️ You can cut into smaller pieces an...

    • 1 follower
    • 0 comments
    • -1 votes
  • Maggie Treviño created an article,

    How long does it take to get my refund?

    Once we receive the return we process refunds within 48-72 business hours. Once processed please allow 5-10 business days for your funds/money to reflect on your account.  *Note: We must receive re...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Maggie Treviño created an article,

    Do you offer plus size?

    Yes we do! Most of our blouses and dresses run up to a 2 and 3XL.  We are working on creating a plus size category on our site, but if you need help with finding the right size or a certain item pl...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Maggie Treviño created an article,

    Do you offer overnight shipping?

    Because we are small family owned business, we do not offer overnight shipping at the moment.  We recommend ordering with at least 1 week in advance. :)  And 2-3 weeks in advance for a very importa...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes
  • Maggie Treviño created an article,

    Shipping Timeframe

    We are a small family owned business and your support means the world to us! 💛 In advance we want to thank you for your patience. 🙏🏼 We do require 48 to 72 business hours after you place your order...

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    • 1 follower
    • 0 comments
    • 0 votes