What is your Exchange process?

Didn't fit? no problem..we offer 1 FREE exchange for our customers =)

Step 1: Process your Exchange

Submit your request  (Submit Request Here)

or if you already reached out to us no need to submit a new request

 

Step 2: Print your Pre Paid return label

You will be emailed a pre-paid return label by email or text. You will need access to a printer. (Note: Labels automatically void in 7 calendar days.)

 

Step 3: Package the products

Products must be returned in the original packaging. You can use your original CharroAzteca.com box you received, or any plain, unmarked cardboard box/Bag to ship your return. Please include your packing slip with your exchange to help us locate your order#.

 

Step 4: Shipping your Exchange

Tape your USPS return label to your box then schedule a pick up or drop off at your local post office. Once you drop off your return at USPS, please allow 4-5 business days for your return to reach our warehouse.

To find the nearest Post Office click here: https://m.usps.com/m/POLocatorAction

Or schedule a FREE pick up from the Post Office to your home/office in the link below:

https://tools.usps.com/schedule-pickup-steps.htm

Once the Fulfillment center has received and inspected your Exchange (Usually within 48 hours of receipt) your exchange will be processed and you will receive an email confirmation with a new Shipping Tracking #