What is your return policy?

Your order didn’t work out? No problem... We offer refunds! =)

Just text us at 323-676-0834

or email us at support@charroazteca.zendesk.com

 Return Address:

Charro Azteca

17171 Royal View Rd

Hacienda Heights CA 91745

 

Details Below:

  • Returns will be refunded via the original form of payment.
  • Items must be returned within 15 days of receiving your order. (delivered date)
  • Items must be unworn, unwashed and have original tags attached.
  • Shoes must be tried on indoors and on carpet. (to avoid scuff marks)
  • Please allow for 3-5 days for us to process your refund once it is received by our Distribution Center.
  • Charro Azteca is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Return packages must include a return request form. If these are not filled out correctly, your return may experience issues in processing.
  • Original shipping fee used to ship product to you cannot be refunded as that already got paid to shipping carrier
  • If you choose for us to send you the shipping label it will be discounted from your refund
  • If you choose to send your item yourself please send us your tracking #.
  • IMPORTANT: if you send package yourself please let us know. We cant be responsible for shipments lost in transit. We just want to make sure it gets here.

 Print RETURN FORM BELOW

Charro Azteca return form:Charro-Azteca-return-form-v2-91745.jpg

 

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Comments

2 comments
  • I can't print return form, why?

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  • Hi Lupealicia77- I had to save the form on my desktop and then print it from there. I hope that helps!

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