What is your return policy?

Your order didn’t work out? No problem... We offer refunds! =)

Just text us at 323-676-0834

or email us at [e-mail]

 Return Address:

Charro Azteca

17171 Royal View Rd

Hacienda Heights CA 91745

Details Below:

• Returns will be refunded via the original form of payment.
• Items must be returned within 30 days of receiving your FIRST/ORIGINAL order. (delivered date)
• Items must be unworn, unwashed and have original tags attached or we won't be able to refund your items. 
• Shoes must be tried on indoors and on carpet. (to avoid scuff marks)
• A $5 fee will be charged/deducted if shoe box is damaged (please protect the shoe box by placing in a shipping box)
• Please allow for 3-5 days for us to process your refund once it is received by our Distribution Center. Once refund is processed please allow 5-10 business days for refund to reflect in your account.
• Charro Azteca is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

• Return packages must include a return request form. If these are not filled out correctly, your return may experience issues in processing.
• Original shipping fee used to ship product to you cannot be refunded as that already got paid to shipping carrier
• If you choose for us to send you the shipping label the cost will be discounted from your refund
• If you choose to send your item yourself please send us your tracking #.
• IMPORTANT: if you send package yourself please let us know. We cant be responsible for shipments lost in transit. We just want to make sure it gets here.

 Print RETURN FORM BELOW

Charro Azteca return form: